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Category Archives: Management

The itch Abramovich can’t scratch

So the latest holder of the white hot seat at Stamford Bridge has been ejected from his dug out, to emerge blinking into the cold light of day on the King’s Road clutching his P45. Chelsea’s owner Mister Abramovitch – everyone with more than two o-levels or ten million offshore in British football is “mister”, it’s all a bit weirdly Uriah Heep like that – has now got through eight managers in the same number of years.

Someone asked me yesterday if business had anything to learn from football’s methods of conducting itself. The answer is I sincerely hope not. UK football is a busted flush and the game is about to start unravelling. Rangers going into administration is only the beginning. The Glasgow club is the Lehman Bros of UK footie.  Sixteen out of the top twenty clubs in the Premiership made a loss last year. Manchester City went one better: their player wage bill is 106% of their turnover. Even a lowly convenience store owner will tell you that that is no way to run a business.

The trouble in football is that managers cannot manage. It’s the players who are in charge having taken over the asylum some time back. They combine with the owners who, having made their vanity purchase of their trophy asset, do love to get involved. As a player when you’re on a cast iron contract and one hundred and fifty grand a week you don’t take to being pushed around and told what to do by your boss. Even if he asks nicely. Outside a primary school classroom we’ve rarely seen cupidity and petulance like that displayed by Carlos Tevez and his cohort of advisors.  And engagement, that subject beloved of HR departments? Are you kidding? They may kiss that badge on their chests if they put one in the back of the old onion bag but if an offer comes in on Monday morning via their agent which offers more loot…loyalty schmoyalty. Even top ranking investment bankers have a deeper sense of ethics and decency.

Mind you the managers aren’t that much more impressive. You either motivate by using the hair drier system, kicking the odd adidas boot into David Beckham’s face or you do it The ‘arry Redknapp Method, whatever that is. It says something about the state of our national game that we’re desperate to appoint as England coach an individual who glories when in the dock in having the reading and writing age of a two year old. Thank god he’s better at Maths.

I love football because it remains ostensibly a game. Or at least is suppose to be. Games depend on chance. This is yet another way in which it is not like business, where you tend to believe that you pull levers to produce a desired , predicted effect. (Or at least you hope you do.) No, football is a game of two halves, filled with uncertainty and frustration which clearly irks Abramovich. He can buy 557 feet yachts until the cows come home but he just can’t get the consistent glory he desires however much money he chucks at it. It’s an itch he just can’t scratch, poor man.  Maybe, if he’d like to take part in a more certain game to derive his kicks, one where the result can be predicted, he should join his friend Vladimir Putin and enter Russian politics.

Murdoch, honest journalists and privacy

I spoke a couple of days ago to a senior executive in the United States from within Rupert Murdoch’s News Corp. As I told him the tale of Rebekah Brooks and the police horse his eyes grew wider and wider. But when he thought about it he didn’t appear that surprised. Nothing coming out of the tabloid world of Wapping surprises anybody any more. The fun and games are well and truly over.

So now James Murdoch has been stripped of the Chairmanship of News International and is being run out of town. My guess would be that he’ll be out of his chair at Sky as well by the end of the year. With the talk of rehabilitating his brother Lachlan, it appears to be a humiliating end for James. With Rupert now aged 81 his succession planning is in tatters.

Many rejoice at this. The depth of vitriol directed towards the Murdochs defies belief. It is fuelled by many on the Left who will never forgive him for what he did to Neil Kinnock. Now we have the grim, leaden spectacle of the Leveson Inquiry, the outcome of which is likely to be negative for those decent, honest, hard-working journalists – yes, we do exist – who keep you the Great British Public and our politicians honest.

What happened at the Sun and the News of the World was pretty awful. Low, shameful and never to be excused. The law will run its course and if people broke it they may well go to prison. The scale of the police inquiry into phone hacking is quite ludicrous but maybe not surprising (as nobody knows better than the Met, the extent to which its behaviour over the years – when it comes to tabloid hacks – was very dodgy indeed).

The phone hacking scandal is appalling but nobody died. Marie Colvin of the Sunday Times,  an employee of Murdoch’s, did die in Homs last week. She was an outstanding, brave reporter who gave up her life so that the truth about vile regimes and brutal armies all over the world could be exposed. Murdoch also loses one million pounds a week on the Times. I feel this country would be a far lesser place if the Times were owned by Richard Desmond or a Russian oligarch. I would also rather it was owned by Murdoch than by Rothermere because I believe the Daily Mail is one of the British institutions, like our weather and Abu Quatd, with which I would happily dispose.

I also strongly approve of the way in which Murdoch appears to be one of the last media barons left to stand up for content. His Tweets, and the fact he’s doing them, are admirable. And, while we’re on the subject of new media….

It’s also striking that, whilst a great deal of sound and fury is being generated by the Leveson enquiry, fuelled as already suggested largely by those with old scores to settle, many a blind eye has been turned to other egregious invasions of privacy. Only last week we heard how companies including Apple and Facebook are apparently rifling through the swathes of personal info on our phones and reporting back to HQ on everything from our shopping habits to what we like to email and text about.  The source? Mobile phone apps with sneaky T&C’s which no-one, of course, ever bothers to read.

The Chinese government is, if rumours are to be believed, busily compiling vast virtual dossiers on just about everyone with access to the internet. No doubt US and even our own security services – amongst others – are doing the same. Such automated snooping has the potential to affect millions of us, compared to tens or perhaps hundreds whose phones have been hacked by those misguided hacks. And yet I suspect we’ll be waiting a long time for a public enquiry into that one.

James Murdoch and why we don’t endorse mafia tactics here

The last thing we were expecting here at MT towers was to be dragged into the hackgate saga. But yesterday it came to pass. During the cross examination of James Murdoch  Tory MP Damian Collins said to the 39 year old sweating  in the dock that his approach to running his business  “may not be the Mafia, but it is not exactly Management Today, not out of a management textbook”. I’ve offered Mr Collins a life subscription to the magazine and I’m sure he’ll put it on his expenses. It will do him far more good than a duck house.

We were naturally very flattered by all this. Our motto may be “Not Just Business As usual” but we rarely endorse the “make him an offer he can’t refuse” school of getting things done. Neither do we believe a discreet horse’s head placed in a bed is a way of gaining friends or influencing people.

I know James a bit but mainly through his time at BSky B where he was CEO and is – for the time being – Chairman. He is well liked and respected there. The organization still hopes he can continue because he brings value, despite the recently disastrously-acquired Wapping baggage. Funnily enough, as you can read in my recent profile of Jeremy Darroch here    he turned a rather nasty, aggressive and back-biting culture into something more enlightened. James was critical in making it a wildly successful, billion a year profit outfit. It won MT’s Most Admired Company Award a couple of years back and this is a peer review – its enemies in the UK media acknowledge ruefully how good it is.

So, James may be a forceful guy in a hurry but he’s never struck me as a Sonny Corleone – I don’t know what he got up to at his sister’s wedding –  although he has been prone to outbursts of passion in public when it may have been wiser to keep his mouth shut. His venomous attacks on the BBC were OTT and his wild barging into the Independent’s office during the last election are actions he should regret.

I received an email this morning from an old friend in New York who works for the Murdoch empire. “James as Sonny?” he writes. “Listen as long as he isn’t Fredo, we’re all going to be fine.’ I hope he’s correct because  if News Corp’s publishing business is brought down there are going to be an awful lot of hacks heading for the mattresses.

This whole thing has genuinely tragic, Faustian overtones. (And in writing that I am by no means disregarding the hurt done to Milly Dowler’s family and all the others whose privacy has been violated by the Screws mob.) What’s fascinating is that James isn’t a newspaper man at all. He had little time for the inky world of Wapping, although he was quite happy to count the gold that came into his organization through the News of the World. The Times loses a million pounds a week. So its an old fashioned industry in its twilight years rather than the sunrise world of pay TV and telephony that has proved his undoing. The management lesson here might be stick with what you know, except he was being groomed to run the whole business by his dad.

What was wrong with the tabloid business in Wapping was its culture. It didn’t matter how badly you behaved as long as you got the story first  (and sometimes right) it didn’t matter. Even if James didn’t know this before he arrived it wouldn’t have taken many conversations with those satyrs and orcs down there to pick this up fast. Maybe he didn’t get “back to the floor” fast enough. Perhaps it simply didn’t interest him sufficiently for him to pay it much attention. He’s an American into baseball to whom Gordon Taylor was worse than a nobody, albeit a half million pound nobody.  You could claim there’s an unreasonable expectation of CEOs of complex organizations these days to be on top of every last detail. But if your business is breaking the law you need to know and know fast.

James’s career now hangs on a knife edge. Not only are the Lefties out  for his skin – eager to avenge years of hurt at the hands of The Sun King – but even his own sister Elizabeth is said to be very disappointed with his performance. The Murdochs have been in family therapy. The problem  now is that if he’s telling the truth about the way he was running the show after his arrival in Wapping, he appears pretty negligent. One of the first rules of management and being the boss is an acceptance of responsibility. The buck stops with you. Even when things go very badly wrong and you are “let down” by poor behaviour in the ranks, it looks very bad indeed when you crap so openly in public on your employees. Even if they live in Mordor.

Editor’s blog: A World Cup post mortem

Capello’s biggest managerial failing, and the paralysing fear of failure.

OK. We’re all feeling as bad as you are here. It almost ruined my weekend. But look at it this way: if we’d won, how agonising would it have been to see our helpless boys being toyed with by Messi, Tevez and co? So, by way of a mini-MT post-mortem, a few thoughts:   

1. I’m sure Capello’s art collection reveals he is a man of taste and culture. And I know he’s managed teams to success in the Champions League, plus the Italian and Spanish leagues. But when you manage a team of people, it is essential you can communicate clearly with them. Capello’s English remains poor. It may not take words that contain more than two syllables to get through to Wayne Rooney (one tap for yes, two taps for no, administered to the skull, has been known to work a treat).  But Wayne doesn’t speak any Italian, even if his wife is really accomplished at reading the names on Prada and Armani bags. If he is to stay, Capello needs a GCSE in English within the next six months.

2. On the subject of Rooney: how does a player of his ability, who was onto anything for his club last season, turn in four performances like that? What is going on inside his head? And what has Alex Ferguson got that Capello hasn’t? (And don’t say ‘a hairdryer’)  

3. The England team is also fearful of our dreadful tabloid press. A press that came out with some predictably moronic dross about the Germans before the game. The Star wittily went for: ‘Bring it Hun!…we will fight jeering Jerries on the pitches’. Never mind that the German team contained a Turk, a Serbian, a couple of Poles and a Brazilian on the bench. The tired old lags at The Star are still fighting a war that ended 65 years ago, and means nothing to anything under the age of 40.

But the players read this nonsense, take heed of it and, in some instances, use the tabloids to score points over their manager. As soon as anything starts to go wrong, the unity is destroyed. As a result, England play with dread at the possibility of failure in their hearts. That isn’t the way to do it in sport, business or in families. There is no exuberance, no flair, no pleasure in performing well. Just terrible fear. And that’s a poor motivator. But never mind – they always have their eighty grand a week to fall back on.